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HOME / Company Policy /

 Company Policy

RETAIL CUSTOMERS::     

1.Please register online here.

2.You will receive two e-mails for confirmation.

3.Please log-in and enjoy your online shopping with us.  

WHOLESALE CUSTOMERS:

* Requirements for Wholesale Rates

  • Operation of a retail store with a physical location.
  • Copy of your business license.
  • Website address if available.
  • The minimum first order is $250, and $75 is the minimum for additional orders.
  • All orders must be made in sets of six (6) such as 6, 12, or 18 pieces. 
       Please review the above requirements, register online at our website, and send all orders by
       e-mail or facsimile.
 
       When your application is accepted, you will be registered for a wholesale account.
       Please understand that it will take some time to review, and to change wholesale accounts. 

Once a wholesale account has been established, your initial order must be made within three (3) months, or your account will be removed.

***:

BACK ORDERS:

 We will let you know when your back ordered items are available. 


SHIPPING & HANDLING:

 All orders will be shipped via United States Postal Service.

  • Domestic – Priority Mail or Express Mail with insurance if requested.
  • International – International Express Mail with mandatory insurance. 
        Shipping fee and insurance will be charged to the customer, but there is no packing or handling charge.
        Additional duties and taxes imposed on international shipments are the responsibility of the purchaser.
 
        Note:
  • We don’t ship to military and P.O. Box address.
  • Customer is responsible for shipping charges and NO REFUND is given due to:
a) Incorrect shipping address provided by customer.
b) Package was returned to us from the Post Office because it was UNCLAIMED or REFUSED by customer.


PAYMENT:

 We accept credit card purchases with Visa, Master Card and JCB.

Note: Hawaii state sales tax will be added to purchases shipped to Hawaii.

EXCHANGE & RETURN:

 Merchandise may be returned within 14 days of purchase date. Merchandise must be in original, salable condition.

         Returned products can be exchanged or fully refunded either to your credit card or as store credit
         that can be used for future purchases. 

All shipping fees including duties and taxes imposed on domestic and international shipments are the responsibility of the purchaser.


PRIVACY POLICY:

 We value your privacy as if it were our own. 

         We make the security of your financial and personal information our priority.
 
         All information collected through areas such as product orders, requests for information, feedback,
         or registrations is not shared with outside parties except ,when necessary,
         to complete your transaction. 

Information you share to assist us in improving and personalizing our services to you such as promotions, special occasion reminders, recommendations based on prior purchases are confidential and, therefore, are kept private.

IMPORTANT NOTICES:

 *Our photo pictures show an approximation of the products’ real colors.

The degree of color variations depends on each individual computer monitor settings and/or the type of graphic card used.

 
        *Due to some circumstances beyond our control, all prices, product availability,
         descriptions and colors are subject to change without notice.
         We reserve the right to correct all typographical errors.
 
        *Customer will receive an order confirmation via e-mail right after you place your order online.
         If you find errors in your confirmation details, please contact us immediately at aloha@jllei.com
         We are not liable for any incorrect information you provide us.
 
        Note: Customers are responsible for inquiring & confirming current information at the time of purchase. 

                                                            

 
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Update : October / 17 / 2017 |
Copyright © J & L Trading House, Inc. All Rights Reserved. Tel:(808) 941-8887  Fax :(808) 941-6662 E-Mail: aloha@jllei.com